Customer Service Hub

Deliver Faster Support and Create a
Seamless Customer Experience

MyLeadHub’s Customer Service Hub gives pool and spa businesses a unified, streamlined way to manage
every customer interaction. Capture inquiries, respond instantly, and support customers across every
channel through a single, organized system that strengthens satisfaction and drives long-term loyalty.

Never Miss Another Lead (Even After Hours)

All-in-One,
Unified Inbox

Manage all messages, emails, social media inquiries, chats, and calls from one organized inbox. Give your team complete visibility, streamline communication, and respond faster so you never miss an opportunity to connect or convert.

Missed Call,
Text Back

Turn missed calls into new SMS conversations automatically. When someone calls and you cannot answer, an instant text reply keeps the conversation alive and helps you recover potential leads before they move on.

Website
Chat Widget

Engage visitors the moment they land on your site. Capture questions, guide prospects, and generate more qualified leads with a fast, friendly chat tool that supports real-time connection and higher conversions.

AI Assistant for Calls and
Messages ($Add-on)

Use AI to handle calls and messages instantly with accurate, friendly responses. Answer questions, qualify leads, and keep conversations moving even after hours, helping you capture more opportunities with zero extra workload.

SMS & Email Blast
Marketing

Send targeted text and email campaigns that promote specials, nurture leads, and drive traffic. Reach your audience quickly, stay top of mind, and generate more engagement with simple, high-impact communication tools.

Mobile
App

Stay connected from anywhere. Manage conversations, respond to leads, and track communication on the go so your team always delivers quick, consistent service that supports stronger relationships and more sales.

Simplify, Automate, and
Grow Your Pool & Spa Business

MyLeadHub is the only all-in-one platform built for pool and spa professionals—saving you time,
increasing revenue, and strengthening every customer relationship.

Let’s talk about how MyLeadHub can
transform the way you run your business.

Customer Service Hub FAQs

What is the Customer Service Hub?

The Customer Service Hub is a unified system designed to help pool and spa businesses manage every customer interaction in one place, enabling faster responses and a seamless support experience.

How does the unified inbox work?

The unified inbox brings together messages, emails, social media inquiries, chats, and calls so you can view and respond to all customer conversations from one organized location.

What happens if I miss a call?

With the Missed Call Text Back feature, missed calls automatically trigger a text message response to keep the conversation going and help recover potential leads.

Does the Customer Service Hub include a website chat tool?

Yes — the hub includes a website chat widget that engages visitors instantly, helping answer questions and capture more qualified leads in real time.

Can I use automation to handle customer conversations?

An AI assistant add-on can automatically respond to calls and messages around the clock, helping qualify leads, answer questions, and keep conversations flowing even when your team is offline.

Can I send messages to customers in bulk?

Yes — the hub includes SMS and email blast capabilities for targeted campaigns, promotions, and lead nurturing.

Is there a mobile app for managing customer service?

Yes — you can manage conversations, respond to leads, and track communication from anywhere using the mobile app.

Will this system help improve customer satisfaction?

Absolutely — by centralizing communication and enabling faster, consistent responses, the hub helps your team deliver a smoother support experience that builds loyalty and repeat business.

Can the Customer Service Hub help with lead generation?

Yes — features like the chat widget and automated messaging help engage visitors early, capture inquiries, and turn support conversations into sales opportunities.

How do I get started with the Customer Service Hub?

You can book a discovery call or contact the team to learn how the Customer Service Hub can be implemented for your business and begin consolidating your support communication.